Warranty

All items and products supplied through this website have a twelve-month Warranty from date of delivery. Incorrect installation will result in withdrawal of the Warranty. This Warranty covers the cost of the parts and postage only consequential indirect losses eg: labour expenses, loss of earnings or damages will not be the responsibility of SPA PARTS VORTEX. If a replacement part for defective Goods is no longer available within the Warranty Period an alternative will be offered or a partial refund

As of July 1st, 2014 all electrical items are granted with a fifteen-month warranty when purchased directly by a registered trade account holder. This is to enable the trade customers to benefit from a three-month shelf life and then a full twelve month fitted guarantee

Replacement/credit for faulty goods will not be issued until a conclusion from testing has been finalised. Whether this may be from Spa Parts Vortex or the manufacturer.